FAQ
Registration
- What do I need to do to begin using the service?
- Does it cost any money to begin using the service?
- Where do I register my fingerprint?
- I don't have a cell phone number in Japan. Can I still use the service?
- How do I register my fingerprint?
- My fingerprint is faint/indistinct. Can I still use the service?
Your MyPage
- What can I do on MyPage?
- How do I enter my credit card information?
- What kinds of credit cards do you accept?
- Can I use the service if I switch to a different model of smartphone?
- Can I enter multiple credit cards?
- Will you accept my debit card?
Payments
- What kind of payment methods are there that can be used with fingerprint authentication?
- What is a "cash charge"?
- Is there a time limit for using money I have charged to cash?
- Is there a minimum for cash charges?
- How do I check my cash charge balance?
- I want to withdraw (cash) my cash charge balance.
About Fingerprint Authentication and Security
- What features are offered by Liquid's fingerprint authentication technology?
- Is fingerprint authentication safe?
- Will an image of my fingerprint be stored?
- How do you handle personal information?
- What security measures do you use for credit card payments?
- Can I use the service with fingerprint authentication on my smartphone?
Others
- What should I do if I can't log into MyPage?
- How can I change the account information I have registered?
- What should I do to reset my fingerprint?
- How can I check the Terms of Use?
- My personal information has been changed without my consent.
- My history displays transactions that I don't remember making.